For help with the PulseUK app or the PulseUK Terminal, email support@pulseuk.io. If you are seeing access errors, include your account email and the route you tried to open.
Fast
Support is email-first and route-specific.
Clear
Include your account email and the page you hit.
Serious
We keep product, billing, and privacy lanes separate.
Quick start
1. Sign in
Use your PulseUK Terminal account. App accounts do not automatically work here.
2. Pick your org
If you belong to multiple organisations, choose the workspace first.
3. Set scope + window
Choose National or Constituency and then 24h, 7d, or 30d.
Troubleshooting
Your Terminal account does not currently have access to any organisation. Ask the admin for access, or email support.
We could not verify your membership. Try signing out and back in. If it keeps happening, email support with your account email and the page you opened.
Choose a constituency from the dropdown. If the list is empty, that dataset may not be available for your workspace.
Some views need at least two points in the current window. Try 30d, or verify the source has enough responses.
Methodology
Time windows
24h, 7d, and 30d include different vote sets. A window change can change the story.
Freshness
Aggregates update over time as new responses arrive and rollups run.
Minimum sample thresholds
Small slices are suppressed to reduce the risk of identifying individuals in tiny groups.
Deltas
Movers compare the current window against a prior baseline, so deltas change as the baseline shifts.
If something looks wrong or misleading, email support@pulseuk.io with a screenshot and the filters you used.
Account & data
To request account deletion or a copy/export of your data, email support@pulseuk.io from the address associated with the account you used. PulseUK app accounts and PulseUK Terminal accounts are handled separately.
If you only want to remove on-device data, use the app’s Delete local data option.